Privacy Policy

1. Information We Collect

When you create an account, list products or services, enquire about listings or otherwise use the marketplace, we may collect information that allows us to provide and improve our services.

• Account Information including your name, organisation name, email address and login details.
• Organisation Information including company details, contact information and business profile where supplied.
• Marketplace Content including listings, descriptions, pricing, photographs, documents and other information you choose to publish.
• Enquiries sent between buyers and sellers using the marketplace messaging facilities.
• Technical Information including IP address, browser type, device information and activity logs used to operate and secure the platform.

2. How We Use Your Information

We use the information we collect to operate the marketplace safely and efficiently, improve our services and provide customer support.

• Create and manage your marketplace account.
• Publish and display your listings to other users.
• Enable communication between buyers and sellers.
• Respond to support requests and technical issues.
• Detect fraudulent, unlawful or abusive activity.
• Maintain the security, reliability and performance of the platform.
• Comply with legal and regulatory obligations.

3. Marketplace Listings

Information that you choose to include within a marketplace listing is intended to be viewed by other marketplace users. This includes listing titles, descriptions, photographs, prices, locations, uploaded documents and any other information you voluntarily publish.

You are responsible for ensuring that your listings do not contain confidential information, personal information that should remain private, or any content that infringes the rights of another person or organisation.

4. Sharing Your Information

We do not sell your personal information to third parties. Information is only shared where necessary to operate the marketplace, comply with legal obligations or protect the rights, safety and security of our users.

• With service providers who help us host, secure and maintain the platform.
• Where required by law, regulation or court order.
• Where necessary to investigate fraud, abuse or misuse of the marketplace.

5. Cookies and Analytics

Smart Care Activities uses cookies and similar technologies to improve your browsing experience, remember your preferences, maintain secure login sessions and help us understand how the marketplace is used.

Where analytics are used, information is collected in an aggregated form wherever possible to help us improve the performance, usability and reliability of the platform.

6. Data Security

We take the security of your information seriously and use appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction.

While we work hard to safeguard your information, no internet-based service can guarantee absolute security. Users are responsible for keeping their account credentials confidential and for using strong passwords.

7. Data Retention

We retain personal information only for as long as it is necessary to operate the marketplace, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required it will be securely deleted or anonymised where appropriate.

8. Your Rights

If you are located in the United Kingdom or another jurisdiction with applicable data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain types of processing.
• Request a copy of your information in a portable format where appropriate.
• Withdraw consent where processing relies upon your consent.